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Delete your novaXplora account

Last updated: 2026-09-27

novaXplora is made by Device Cortex, LLC. You can delete your account at any time. You do not need the app to do it.

How to delete your account

In your profile

  1. Sign in to novaXplora in the app, or in any web browser.
  2. Open the profile menu (your picture or initials) and choose Profile.
  3. Under Danger Zone, select Delete Account.
  4. Follow the steps. We may ask you to sign in again to confirm it is you.
Go to your profile

By email

No app, or cannot sign in? Email us from the address you use for novaXplora:

privacy@novaxplora.com

Put “Delete my account” in the subject line. We reply to confirm, then delete the account the same way the Delete Account button does.

Before you delete

  • Cancel store subscriptions first. If you pay for novaXplora through Apple or Google Play, deleting your account does not cancel that subscription, and we cannot cancel it for you. Cancel it in the store, or you will keep being charged.

  • Keep a copy if you want one. In your profile, under Your Data, select Export My Data. We email you a download link that works for 24 hours.
  • Shared plans and dreams stay with the group. The people you shared them with keep them.

What happens after you delete

Right away

  • Your account is switched off. You are signed out on every device and cannot sign in again, and your devices stop getting push notifications.
  • You leave every plan and dream that other people shared with you. If you were the only admin of a shared plan or dream, one of its editors becomes an admin.
  • Plans and dreams that nobody else can see are removed.

After 30 days

We delete the account for good in our nightly clean-up, the first one after the 30 days end. You cannot undo this yourself. We delete:

  • Your sign-in account, with your password and any linked social sign-in.
  • Your name, email address and profile photo, and the phone numbers, address and extra email addresses in your profile.
  • Plans and dreams that only you had access to, and everything in them.
  • Your comments and votes.
  • Photos and files you uploaded, including ones on plans you shared.
  • Your friends list, the friend invitations you sent, your notifications, and the push-notification tokens for your devices.
  • Your preferences, hidden items, travel history and AI usage counts.
  • Family plan memberships and invitations.
  • Invoices, payment records and saved payment methods.
  • If you bought a plan in the app: the customer record our in-app purchase provider keeps for you.
  • The email addresses you signed in with, your email-change history with the IP address of each change, your invite-code sign-up, and the record of which terms and privacy policy versions you accepted.
  • Invitations you sent or accepted.
  • Your saved vehicles, driving settings, hotel brand preferences and loyalty numbers.
  • Feedback you sent from the app, your emoji reactions, your AI suggestion history and your destination recommendations.
  • Booking emails you forwarded to us, the trip details we read from them or from documents you imported, and their attachments.
  • Your data export downloads.
  • Our record of your subscriptions and add-ons, and any ban placed on the account.

Changed your mind? Email us within 30 days and we can restore your account and the plans and dreams that deleting it removed. Your access to plans and dreams other people shared with you does not come back; ask them to share again.

privacy@novaxplora.com

What we keep

Plans and dreams you shared stay with the people you shared them with, and one of them becomes the owner. What you added to them stays too, except your comments and uploads. It shows as added by a deleted user.

Your account record stays behind as a “Deleted User” placeholder. It holds no personal data: only an internal ID and dates such as when the account was created and last used.

We also keep these, for the reason given:

  • A record of actions our staff took on your account, such as a ban and the reason for it, or the deletion itself. We keep it for security.
  • Reports you made about other people’s photos, so our moderators keep a record of what they decided. They show as made by a deleted user.
  • Notifications we already sent to other people, such as an invitation from you, still show your name as it was then.

Some copies last a little longer:

  • Backups: our database backups keep a copy for 30 days, so your data can stay in a backup for up to 30 days after we delete it.
  • Server logs, which can include your account ID, for 90 days.
  • Notices about payments and app store purchases, for 90 days after they arrive.
  • A photo you published to the public gallery that someone has reported stays hidden until a moderator reviews the report, and is then deleted.

Want something on these lists removed as well? Email us:

privacy@novaxplora.com

Questions

Write to us, or read our support page.